WARRANTY INFORMATION

TPOB products are built to the highest professional national & international standards, so you can rest assured when purchasing a new TPOB tool that it will perform to the highest standard.
In the unlikely case that there is a fault with an item purchased, it can be replaced or repaired under warranty, if it is found to be defective in materials or workmanship and you have complied with the manufacturer's operating and maintenance instructions. 

All full price items come with a 1 year parts warranty. 

However there is an admin fee for products more than 90 days old as follows

Handling & Processing Fee
If your item is 90 days old or less - no charge
If your item is 90 days old but less than 1 year - £19/$25 
If your item is more than a year old - £40/$50 covering cost of parts and labour

WHAT WARRANTY DOES NOT COVER:

This Warranty does not cover normal wear and tear such as shorts in the power supply cord or plug, or excessive product build-up on plates or scratched or damaged plates or damage due to accident, misuse or abuse such as: dropping (broken housing, broken hinges, loose plates, rattling noise, etc.), wrong voltage supply, or neglect in safety precautions; or tampering such as repair or attempted repair by unauthorised person, or use of unauthorised attachments.

If your item is covered under the warranty TPOB  will repair or replace the item and ship it back to you. 
This process normally takes 21-28 days from when we received your item
, possibly longer for USA customers.

The safe return of your item and the cost is your responsibility, and if the item is not tracked as received TPOB will not be liable under the warranty.
If it is not possible to repair and a replacement of the exact same item is not available, then you will be offered an equivalent product of equal value. 
If there is no suitable product in stock then you will be given store credit.

If your item is NOT covered under the warranty:
 we will contact you and ask if you want to have the item repaired. The labour fee of £40 GBP / $50 USD would apply. We would then ship the item out to you. This process normally takes 1-2 weeks from when we contact you.

For Warranty advice please contact SUPPORT TEAM