Returns, Refunds & Cancellations

Returns

There are a few important things to keep in mind when returning a product you purchased online from TPOB:-

• Only items that have been purchased directly from TPOB online, can be returned to TPOB

• TPOB products purchased through other retailers including Amazon must be returned in accordance with their respective returns and refunds policy. If the Amazon return window has expired please contact TPOB support. 

• You must ensure that the item you are returning is repackaged in original packaging with all the cords, adapters, and documentation that were included when you received it.
  You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you.

• You are responsible for any damage or loss in transit where you arrange the transport.

• Customers have 14 calendar days from receiving the order to arrange a return. We regret that we cannot accept returned goods notified to us after this time.

• You must take good care of the Goods and must return them to us at your own expense by recorded delivery within 14 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage.

• Returns can only be accepted on unused products. If you return goods that are used or damaged and cannot be re-sold we retain the right to charge for such damage.

• Please note that hygiene regulations mean that we cannot accept the return of any Scissor, Clipper, Trimmer Razor or Blade (or similar item, this list is not exhaustive) that has been used.

• All returns must be booked with us at support@thepissedoffbarber.com
  Any goods sent back to us without prior company approval will not be refunded, replaced or repaired and any costs we incur for this return will be passed onto the customer.

• No refunds can be issued without the item back with us, and tracking provided.
  Once the item is received back to TPOB and providing the return has been pre booked, a refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to up to a 10% restocking charge.

• The customer is responsible for the cost of shipping the item back to the return address in the UK and costs will vary according to your location and weight of package.

• If we have sent you a product that you didn't order, you can return it to us free of charge and we will send you the correct product at no extra cost to you.

• If you have ordered the wrong product or have changed your mind, then you may return it to us for refund or replacement, with prior agreement, but you must pay any postage charges.
  You are also liable for the package's safe return so we suggest a recorded delivery service be used. You will also be charged for postage of any replacement item.

• Returns of any items in a combo (A combo offered by TPOB that consists of multiple individual products) 

• The return of a product that is part of a combo must meet all requirements of the return policy to be eligible for return. If the return of the item is approved, any Combo discounts that were applicable will be deducted from the return of the item. The non-returned item will end up being charged at the full product price.

Refunds

• Refunds will only be processed upon confirmation of return to our stock.

• Refunds will only be given if your product is returned in perfect condition with original packaging intact and complete.

• Original delivery charges will not be refunded.

• A 10% restocking fee will be charged on any refunds.

• Refunds will be made to your original payment method, PayPal, credit card or cheque.

• Refunds will be processed within 14 days of receiving the goods back.

• If for whatever reason you are not satisfied with your order please contact us via email: support@thepissedoffbarber.com and we will aim to get back to you within 48 hours.

Cancellations Before Delivery

• We are unable to accept cancellation of orders once placed. 

• The order is immediately and automatically transferred to our dispatch team and processed for delivery, and this cannot be changed in time before dispatch is made.

• Rejection of the item at the point of delivery for whatever reason will mean the item will get marked as returned to sender.  You will be responsible for ensuring the return to us. 
  However in reality in such cases the item is often destroyed because there is no payment for the return postage costs.  
  This means the item would not be refunded.
  Rejection of the item is therefore strictly at your own risk.

Damaged or Faulty Goods

• Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, used otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.

• You should notify us as soon as possible if you discover that any goods are faulty goods. Faulty goods will be replaced or repaired according to the manufacturer's instructions providing they are still within the warranty period, this repair or replacement could take up to 21 days. Faulty good are not eligible for a refund.

• Goods found to be faulty or damaged on receipt by you may be returned free of charge if notified to us within 14 days of receipt. Details of how to do this will be sent to you from our returns department once the faulty item has been registered with us.

• Items that become defective within 12 months of purchase may be returned to us at your expense for repair or replacement according to the manufacturer's instructions.