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We want to bring to your attention an issue that is currently affecting our ticket desk operations. The problem is not on our end but is related to Microsoft services, which have experienced widespread disruptions, impacting various parts of the world. We want to emphasise that this is not an error or fault on our part, but a larger issue caused by Microsoft's service interruption. Unfortunately, this disruption may impact the receipt of your support emails and our ability to reply to them in a timely manner. We understand the importance of your inquiries and the need for prompt assistance. We sincerely apologise for any inconvenience this may cause and assure you that we are actively monitoring the situation and doing everything within our control to address the matter. Please bear with us as we work to mitigate the impact of this issue. We are in constant communication with Microsoft, following their updates, and collaborating on a resolution. Rest assured, your emails are important to us, and we will attend to them as soon as normal operations are restored. We want to emphasis that the situation is only impacting certain areas of the world and a resolution is expected by 6PM GMT tomorrow Monday 26th June 2023

The above WORLD WIDE MICROSOFT ERROR is now corrected
PLEASE NOTE THAT THIS ERROR COULD HAVE RESULTED IN SOME EMAILS NOT BEING RECEIVED BY CUSTOMERS

WE APOLOGISE FOR THIS ERROR WHICH WAS OUT OF OUR CONTROL PLEASE ALERT US IF YOU HAVE NOT RECEIVED THE REPLY YOU WERE WAITING FOR